FAQs

1. What is KLEANCUB?

KLEANCUB is a brand dedicated to providing innovative, portable, and space-saving solutions that make everyday life easier. We focus on smart products that add convenience without clutter.

2. Do you have a physical store?

No, we are an online store only and operate exclusively in Pakistan to bring you the best shopping experience from the comfort of your home.

3. Where do you ship?

We currently ship across Pakistan, ensuring fast and reliable delivery to all major cities and towns.

4. How long does delivery take?

Orders are typically delivered within 3–7 business days, depending on your location. You will receive a tracking link once your order is shipped.

5. How much does shipping cost?

We offer affordable standard shipping, and you can upgrade to Insured Premium Shipping for just 199 PKR for extra security and priority handling.

6. What payment methods do you accept?

We accept Cash on Delivery (COD) and online payments via bank transfer, Easypaisa, and JazzCash for a smooth checkout experience.

7. Do you offer returns or exchanges?

Yes, we have a 14-day return policy. If you receive a defective or incorrect product, you can request a replacement or refund within 14 days of delivery.

8. How do I request a return?

Simply contact our customer support team via WhatsApp or email with your order details and a brief reason for the return. We’ll guide you through the process.

9. What if my product arrives damaged?

We take extra care in packaging, but if your item is damaged in transit, please contact us within 2 hours of delivery with photos, and we’ll arrange a replacement.

10. Are your products covered by a warranty?

Some of our products come with a limited warranty. Please check the product description for warranty details or contact our support team for assistance.

11. Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking link via SMS or email so you can monitor its progress in real time.

12. How can I contact KLEANCUB?

You can reach us via:
📧 Email: kleancub.pk@gmail.com
📞 WhatsApp: (+92)3328421914